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Catering Delivery
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- Do I have to use the in-app GPS function?
- How does the actual delivery process work?
- I’ve answered the confirmation text, now how will the restaurant know that I’m on my way?
- What do I do once I’m at the pick-up location?
- What happens first on the day of my accepted delivery offer?
- What if I am left waiting at the pick-up location because the food is not ready?
- What if I’m running late to pick-up or deliver the food?
- Why do I need to take pictures of completed deliveries?
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- Do I have to accept a certain number of deliveries to remain active on the platform?
- How often can I expect to make deliveries?
- How will I know that I am offered a delivery?
- I’m off duty, why am I still receiving delivery offers?
- What do I do when I receive a delivery offer?
- What if I need to cancel a delivery offer that I’ve accepted?
- What is an earning opportunity?
- What kind of vehicle can I use to deliver food?
- When will deliveries be offered to me?
- How do I contact support?
- How does the referral bonus program work?
- What is the difference between partnering with dlivrd versus other delivery apps such as UberEats, DoorDash or Instacart?
- What should I wear while on delivery?
- When do I get my free kit with large, insulated delivery bags?
- Why was my order was taken away from me?
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On-Demand Delivery
- Articles coming soon
What do I do when I receive a delivery offer?
It is best to open the dlivrd app after receiving a delivery offer to evaluate the full details of the opportunity. Once in the app you should use the calendar to ensure you are looking at the appropriate day. Once you are on the correct day to evaluate the offer, tap on the pickup task. The pickup task includes the name of the pickup location, their address, and the pickup time. The delivery task includes the customer’s name, their address, delivery and/or setup instructions, food subtotal, and payment breakdown. After reviewing the details tap and hold the multi-colored circle at the bottom of the screen. Swipe right to accept the delivery offer and left to decline it. As a reminder, there is no negative impact to you for declining delivery offers.