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Completing the Pick-Up Task

The app will automatically mark that you have arrived at the pickup location via the GPS. There will be times that you arrive at a restaurant, and it seems closed because their listed operating hours state it or you do not see anyone inside. If the door is locked, always try knocking. Some orders are scheduled for pickup before the business is open to customers so always try knocking first. Text us on the delivery support line at 1-844-515-2932 if you are not having any luck. Once inside, make sure to announce yourself, the client you are picking up for and the order ID; all found in the pickup task in your app: “Hi, I’m (Christine). I’m here for client XYZ order ZQ1-37P.” The restaurant will begin handing over food items for your delivery. Before leaving, check with the restaurant by asking “do I have everything?” Assuming they respond with yes, you should let them know that you are heading for the delivery location.

It is not your responsibility to check an itemized packing list. Do not swipe that the pickup is successful until you have all items packed into your vehicle. Once this is the case, swipe to complete the pickup task. It is important that this happens after you have all food loaded so that we can accurately compensate you for time spent waiting when it is required. After you swipe to complete the pickup task, your app will go directly to the delivery task. Swipe to start on the delivery task then press the navigation icon to use the in-app GPS or you can use your own and make your way to the delivery location.