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Table of Contents
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Catering Delivery
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- Do I have to use the in-app GPS function?
- How does the actual delivery process work?
- I’ve answered the confirmation text, now how will the restaurant know that I’m on my way?
- What do I do once I’m at the pick-up location?
- What happens first on the day of my accepted delivery offer?
- What if I am left waiting at the pick-up location because the food is not ready?
- What if I’m running late to pick-up or deliver the food?
- Why do I need to take pictures of completed deliveries?
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- Do I have to accept a certain number of deliveries to remain active on the platform?
- How often can I expect to make deliveries?
- How will I know that I am offered a delivery?
- I’m off duty, why am I still receiving delivery offers?
- What do I do when I receive a delivery offer?
- What if I need to cancel a delivery offer that I’ve accepted?
- What is an earning opportunity?
- What kind of vehicle can I use to deliver food?
- When will deliveries be offered to me?
- How do I contact support?
- How does the referral bonus program work?
- What is the difference between partnering with dlivrd versus other delivery apps such as UberEats, DoorDash or Instacart?
- What should I wear while on delivery?
- When do I get my free kit with large, insulated delivery bags?
- Why was my order was taken away from me?
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On-Demand Delivery
- Articles coming soon
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Something is wrong with my payment, what do I do?
Posted
Updated
ByBryan Brock
Orders are paid the following business day after the date of delivery and usually arrive in your bank account after 2pm, local time. An order delivered on Monday is paid Tuesday, an order on Thursday is paid Friday. Friday and weekend orders are paid Monday. If you believe a payment is missing, please follow the link here, fill out the form and click submit. Dates and the Order ID’s can be found in your dlivrd app. Also, please make sure to check with your bank and ensure your Everee account is up to date before submitting this form. One of our employees will research and email you within 1 business day with findings. Please keep in mind, weekends and holidays are not business days.