If a driver reaches the restaurant location but is unable to complete delivery due to an extended wait time for the order, they are eligible for a pickup attempt fee of $15. This can be added via the pickup attempt command in the #command_channel in Slack. How the Command Works Deploying the Command Initiate the […]
There will be times when a driver has to reroute from the location provided in the app or make an additional trip back to the restaurant for missed items. In these cases we are able to provide the driver with a $15 Redelivery Fee. Using the Redelivery command in Slack we can create a new […]
We can bill for wait time and compensate drivers that are waiting for an order to be prepared starting 15 minutes after the pickup time. Be sure to check the pickup history– if the driver is delayed reaching the pickup location., wait time starts billing 15 minutes after the arrival time. Billing for wait time
Incentives to orders are evaluated and can be added on a case by case basis by either a DSC, DLC, or senior most support team member on duty. The standard incentive amount that we will compensate is $5. Times when we can consider adding incentive compensation: How to Add Order Incentives
Parking is typically not covered, and is considered to be a part of the task. There are certain situations where me may be able to compensate a portion of the costs, but these are evaluated on a case by case basis by the finance team. If a driver is unable to pickup or deliver an […]
When Tolls Can Be Covered There are some instances where dlivrd will cover Bridge/Highway/Tunnel tolls for an order. Verifying Toll Amounts Use the toll calculator to verify the amount (if any) to be reimbursed https://tollguru.com/toll-calculator Adding Toll Compensation Tolls can be added for reimbursement in one of 2 ways: Responding to Driver Questions About Tolls
Qdoba Philly is one of the few dlivrd clients that allows their customer to tip at the time of service. If the driver is provided with a receipt at the time of pickup, they are expected to upload a picture of the signed receipt with their delivery confirmation photos. There will always be a “guaranteed” […]
Qdoba Urban Eats is one of the few dlivrd clients that allows their customer to tip at the time of service. If the driver is provided with a receipt at the time of pickup, they are expected to upload a picture of the signed receipt with their delivery confirmation photos. There will always be a […]
Unlike most of dlivrd’s earning opportunities, Sweet Lucy’s orders may or may not be pre-tipped by the customer. If the Order Was Pre-Tipped You can tell an order had gratuity added in advance because there will be a tip present in the details section of the delivery task, but no line in the delivery task history of the […]
There will be times when orders are cancelled after the pickup time AND THE DRIVER IS ON SITE or the driver is told to move on from a pickup and we will need to compensate the driver for their attempt. The situations where we are able to compensate the drivers for cancellation after the pickup […]
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