When an order is canceled by the client (Pickup and delivery task marked canceled via API) we potentially need to bill and still pay out the DD depending on how close it is to the pickup time. Check the history in the order task to see time stamp of when it was canceled compared to […]
Command Oerview There will be times when a driver has to reroute from the location provided in the app or make an additional trip back to the restaurant for missed items. In these cases we are able to provide the driver with a $15 Redelivery Fee. Using the Redelivery command in Slack we can create […]
Command Overview Wait Time Parameters We can bill for wait time and compensate drivers that are waiting for an order to be prepared starting 15 minutes after the pickup time. Drivers earn $0.25 per minute for each minute over 15 that they are waiting. Be sure to check the pickup history- if the driver is […]
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