Incentives to orders are evaluated and can be added on a case by case basis by either a DSC, DLC, or senior most support team member on duty. The standard incentive amount that we will compensate is $5. Times when we can consider adding incentive compensation:
- An order is updated (lowering the driver pay) while the order is in progress and the driver wants to cancel.
- Trying to place a direct or priority order last minute in response to a bail or previous extreme delay
How to Add Order Incentives
- Incentives are added via adjustment form since they cannot be billed to the client. The adjustment reason is Other- Incentive