Updating channel notifications is key in being able to prioritize messages and tasks throughout the day. You may be included in channels where every message requires your attention or acknowledgement, and there may be some channels where you only need to access the messages if you are directly mentioned. Using the appropriate notifications settings will […]
If a driver marks their tasks successful more than 30 minutes before the scheduled pickup time we will receive a notification in the #way_too_early channel in Slack. Once a task has been marked successful the stop status can no longer be edited so it is important to have these notifications so that we can duplicate […]
If a driver does not mark their delivery task Successful 10 minutes after the event time (the padded delivery time, or in the case of orders before 9:15 the shown delivery time) we will receive a notification in the “still_not_delivered” slack channel. The purpose of this notification is to alert us of a possible delay/issue at the […]
If a driver marks their pickup task Successful but does not swipe start on their delivery task in 4 minutes, we will receive a notification in the #start_not_swiped channel in Slack. If the delivery task is not started, the order tracking stops at the pickup and the Client/Customer will not receive updated information. Appropriate tracking is important […]
If a driver does not mark their pickup task Successful 15 minutes after the pickup time, we will receive a notification in the “pickup_not_complete” Slack channel. This is a prompt for DSC’s/Support to look into the progress of an order so that we can be proactively communicating delays with the order provider/restaurant partner, and also make sure […]
If a driver’s GPS does not mark them on location (task status changed to “in progress”) 5 minutes after the pickup time we will receive a notification in the “not_at_pickup” channel in slack. This is a prompt for us to check in on the progress of the order so that we can make sure to […]
Throughout the delivery process there are multiple steps (or milestones) that the drivers must complete to ensure a successful delivery. The purpose of these milestones is to make sure that we are able to minimize bails, keep open communication about potential issues and have accurate tracking for our clients. Meeting the order milestones not only […]
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