Qdoba Philly
Qdoba Philly is a direct contract with 4 locations in the Philadelphia market (not to be confused with Qdoba Urban Eats).
Locations
- 1528 Walnut St – Center City (Famously hard to park at, therefore HARD to place)
- 1112 W Lancaster Ave – Bryn Mawr (Easy Parking)
- 33 E City Ave – City Ave (Easy Parking)
- 1054 Baltimore Pike – Springfield (Far out, but easy parking)
Identifying Orders
- Orders will have a 10 digit hyphenated Order ID in the pickup task
- Restaurant name in the dashboard will specify Qdoba Philly
When and How to Contact With Issues
- All communication for this client is in the #qdoba_philly slack channel
- Primary contact is Will. All posts should begin with @here but if we are not getting a response tag Will specifically
- If urgent and reply is not received call contact Qdoba Philly Will
- Posts should begin with the order ID followed by the customer name
Special Pickup and Delivery Instructions
- There are two different delivery types associated with this customer a Hot Setup which includes chaffing racks, or a Drop off. Hot Bar setup will be specified in the delivery task for this client.
- Set up is required if the driver is provided with chafing racks, as this is an extra service that the customer has paid for.
- There are guaranteed tips added to each order, however there will be instances where the customer has the opportunity to add a tip to the order. In these cases the driver will receive a receipt which they are required to have signed by the customer (whether or not there is a tip added) and upload a picture.
- If a tip exceeding the guaranteed amount is added by the customer, the tip adjustment command will need to be run to update the driver’s payment
- Customer added tips need to be submitted daily to the client for billing
