Dlivrd Slack Channel Reference

Dlivrd Clients Dlivrd clients that utilize Slack each have a separate channel in this section for communication. Refer to the client section of the knowledge base for each client’s preferred communication method and special instructions. Escalation Notifications Dispatch

Call and SMS Disposition Reference

Whenever a conversation is finished in Twilio, whether call or text, a disposition is required to close and move on to the next. The disposition lets us know what (in general) the conversation was about. Below is the list of current dispositions and when they should be used. These explanations are not exhaustive and there […]