Responding to Not At Pickup Notifications

If a driver’s GPS does not mark them on location (task status changed to “in progress”) 5 minutes after the pickup time we will receive a notification in the “not_at_pickup” channel in slack. This is a prompt for us to check in on the progress of the order so that we can make sure to […]

Order Milestones

Throughout the delivery process there are multiple steps (or milestones) that the drivers must complete to ensure a successful delivery.  The purpose of these milestones is to make sure that we are able to minimize bails, keep open communication about potential issues and have accurate tracking for our clients. Meeting the order milestones not only […]