Dlivrd Slack Channel Reference

Dlivrd Clients Dlivrd clients that utilize Slack each have a separate channel in this section for communication. Refer to the client section of the knowledge base for each client’s preferred communication method and special instructions. Escalation Notifications Dispatch

Call and SMS Disposition Reference

Whenever a conversation is finished in Twilio, whether call or text, a disposition is required to close and move on to the next. The disposition lets us know what (in general) the conversation was about. Below is the list of current dispositions and when they should be used. These explanations are not exhaustive and there […]

Identifying and reporting fraudulent orders

Fraudulent orders are not an everyday occurrence but they do happen. Oftentimes these orders are coming from a false account created with an order aggregator (i.e. ezcater). While they can be tough to identify at a first glance there are some red flags that can indicate an issue that requires further investigation. Tips Excessive tipping […]