Customer Missing Items in Delivery

Not uncommon for a CP to forget items and ask for a driver to come back to redeliver it. The driver could also be at the customer and they notice something is missing and chat in about it. If the driver messages in about missing items start by identifying the source of the order. EzCater […]

Redelivery Fees

There will be times when a driver has to reroute from the location provided in the app or make an additional trip back to the restaurant for missed items.  In these cases we are able to provide the driver with a $15 Redelivery Fee.  Using the Redelivery command in Slack we can create a new […]