If a driver reaches the restaurant location but is unable to complete delivery due to an extended wait time for the order, they are eligible for a pickup attempt fee of $15. This can be added via the pickup attempt command in the #command_channel in Slack. How the Command Works Deploying the Command Initiate the […]
There will be times when orders are cancelled after the pickup time AND THE DRIVER IS ON SITE or the driver is told to move on from a pickup and we will need to compensate the driver for their attempt. The situations where we are able to compensate the drivers for cancellation after the pickup […]
When an order is canceled by the client (Pickup and delivery task marked canceled via API) we potentially need to bill and still pay out the DD depending on how close it is to the pickup time. Check the history in the order task to see time stamp of when it was canceled compared to […]
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