What are Slack Commands, and who is “Fredrick”?

The dlivrd dashboard is connected to our Slack workspace via API and enabled by a bot that we call “Fredrick”. Fredrick communicates notifications for order and driver status’, but also allows us to efficiently view and update order information/driver availability in slack via a preloaded “command”. All commands are accessed by using a “/” followed by the command keyword. * commands can only be used in certain channels in slack so make sure to double check that you are in the right channel before trying to deploy a Fredrick command.

Types of Commands that can be used in Slack:

ETA- populates the live tracking link for an order to see driver’s current location and eat to pickup or delivery
Cancelling EZcater and Relish orders
Viewing order details (ezcater only)
Viewing timestamps and images for completed orders
Updating delivery windows
Duplicating orders for multiple drivers
Clearing orders from the database
Marking drivers unavailable and returning them to the active driver pool
Fixing GeoFences in the dashboard