Tag: Fraud Order

Responding to “Way Too Early” Notifications

If a driver marks their tasks successful more than 30 minutes before the scheduled pickup time we will receive a notification in the #way_too_early channel in Slack. Once a task has been marked successful the stop status can no longer be edited so it is important to have these notifications so that we can duplicate […]

Identifying and reporting fraudulent orders

Fraudulent orders are not an everyday occurrence but they do happen. Oftentimes these orders are coming from a false account created with an order aggregator (i.e. ezcater). While they can be tough to identify at a first glance there are some red flags that can indicate an issue that requires further investigation. Tips Excessive tipping […]